Membership Staff
We’re Member Support Specialists, and we love working with the members of all our managed groups. It’s important to us that we build solid relationships.
Valjean Black
Valjean Black is a native of Norfolk and attended Norfolk State University. She brings to OMG three decades of customer service, training, instruction and consulting experience with Verizon, and also worked in the finance industry for almost three years. Additionally, Valjean owned and managed residential rental property for more than 15 years.
Spending time with her family, shopping and reading are among Valjean’s favorite pastimes.
Shannon Sharples
Membership Coordinator
As a membership coordinator for a large national association, Shannon receives membership applications, updates member information, and provides customer service in answering membership questions. Shannon is a Hampton Roads native and brings more than 20 years of administrative and customer service experience to OMG with most of her experience being in the real estate field.
Shannon loves to travel and meet new people but her most favorite activity is going on outdoor adventures and spending time with her son.
Jessica Allen
Member Support Specialist
Jessica joined the OMG Richmond staff in 2024 as Member Support Specialist. She has worked with the Internal Revenue Service since 2022, and has 15 years of customer service and management prior to this position. She’s a passionate and fast learner with skills in communication, researching and analyzing complex data, scheduling and payroll. She holds a Certificate in Real Estate Law Paralegal Specialist from Duke University, a Certificate in Paralegal Studies from George Mason University, and Associate in Office Technologies with a legal concentration from Elmira Business Institute.
Jessica, originally from upstate New York, made the move to Virginia in 2015. A devoted Christian and food enthusiast, she finds joy in traveling with her fiancé and spending quality time with family. Jessica enjoys embracing new physical challenges and most recently has completed two 10k races. When not engrossed in a book or binge-watching the latest crime drama, Jessica can be found in the kitchen, indulging her favorite passion – baking and unleashing her creativity.
Raving Fans
“I personally have seen NARPM® grow to be a successful organization under the management of OMG. They have ensured that the organization is running efficiently and effectively, while remaining friendly and customer-centric. NARPM® is a national association, so OMG has taken into consideration the different time zones and has extended customer service hours to accommodate all members regardless of location. They listen with a keen ear and are always professional and transparent in all dealings. They genuinely care about the success of our association. Each department of OMG knows what it means to retain a personal touch and they always keep the association’s well-being in mind.”
Steve Schultz, MPM® RMP®
Past President, National Association of Residential Property Managers
We Build Solid Relationships
- “Front line” client services
- Database management
- Executive support
The AMC Institute Accreditation is based on the standards from the American National Standard Institute (ANSI) and provides clients with an additional level of professionalism and performance that separates them from the mainstream.
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